Rob Hayes is head of product at Voiceflow. He spent the past 18 months helping transform the no-code builder for Alexa skills into a multi-platform design and prototyping solution for enterprise-grade conversational experiences. Today, Voiceflow has over 60,000 users of its software which offers some unique insights into trends for the conversation design and development communities.  Prior to Voiceflow, Hayes had an independent product management consultancy. His work included a nine-month tour as interim head of product at Ada, the AI-backed chatbot company that recently achieved unicorn status after a $130 million funding round.