Phillip Hunter is the founder of CCAI Services where he helps companies develop voice user experiences using conversation AI and ML solutions. He previously was a vice president of Pulse Labs, head of user experience for Alexa Skills at Amazon, a Senior UX manager at AWS, a senior designer for Bing and Tellme while at Microsoft, a senior designer at 24-7.ai with a few more stops along the way during his career. He earned a degree in English from Texas A&M University. Today we discuss voice UX principles, Phillip's experience in the industry, and whether Alexa is living up to its promise.