How many times have you called a company or a bank and had to deal with ma’ane koli, or an automated answering service?
Today we’ll learn words and terms you’ll be hearing while waiting online, plus a tip how to quickly reach a real live customer service representative.
New words & expressions:
Ma’ane koli – Automated Answering Service – מענה קולי
Kol, koli – Voice, vocal – קולי
Hu ana – He answered –הוא ענה
La’anot – To answer –לענות
Le-ivrit na lehakish 1 – For Hebrew press 1 –לעברית נא להקיש 1
Ana, Na – Kindly –אנא, נא
Na hakesh, Na lehakish –נא הקש, נא להקיש
Lesherut lakochot – For customer service –לשירות לקוחות
Le-siyum hakishu sulamit – To end press star –לסיום הקישו סולמית
Le-Siyum – To end – לסיום
Sulam – Ladder –סולם
Sulamit – Hash key – סולמית
Le-sherut lakochot – For customer service – לשירות לקוחות
Meyda – Information –מידע
Ul-meyda (Ve-le-meyda) – And for information – ולמידע
Lintsig sherut hakesh – For a customer service agent press –לנציג שירות הקש
Li-tmicha technit – For technical support –לתמיכה טכנית
Tmicha – Support –תמיכה
Hu tamach – He supported – תמך
Hu tomech – He supports –תומך
Litmoch be-mishehu – To support someone –לתמוך במישהו
Tmicha technit – Technical support –תמיכה טכנית
 
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