One of the most significant challenges the industry faced during the pandemic was having access to all of the many resources required to properly service (even a reduced capacity) clientele.  SalonCentric president Bertrand Fontaine shares how this mega distributor organization pivoted to best serve the hundreds of thousands of professionals that count on them every day.  We also discuss Bertrand's take on the current state of the industry and trends that we may see in the years ahead. Another great guest!