52 min listen
[Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ry…
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
[Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ry…
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
ratings:
Length:
59 minutes
Released:
Apr 9, 2021
Format:
Podcast episode
Description
A perfect rating isn’t perfect. Who knew? Validation on the web has been undermined by farms and bots, and trust is harder to build than ever before. Technology can solve for some of the challenges in building trust with your customers. In this episode we dive into the the complexity of building trust, and the paradox of how running an Amazon Prime operation can help you get better at delivering in DTC. Listen now!
Released:
Apr 9, 2021
Format:
Podcast episode
Titles in the series (100)
Conversational Commerce: WWDC: Phillip and Brian dissect the announcements made at Apple's WWDC event on June 16, 2016 and how every announcement touched on developer access to APIs and tools to develop conversational commerce. by Future Commerce Podcast: eCommerce, DTC and Retail Strategy