36 min listen
CX expert Annette Franz on putting the 'customer' in 'customer experience'
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
CX expert Annette Franz on putting the 'customer' in 'customer experience'
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
29 minutes
Released:
Feb 25, 2021
Format:
Podcast episode
Description
We can’t seem to get enough of CX — every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom's Bobby Stapleton to discuss.
Released:
Feb 25, 2021
Format:
Podcast episode
Titles in the series (100)
Poornima Vijayshanker, Founder At Femgineer by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom