24 min listen
Why don't companies let you talk to an actual human anymore?
FromThe Big Story
ratings:
Length:
22 minutes
Released:
Jun 22, 2023
Format:
Podcast episode
Description
It's one thing when companies that exist entirely online—like Facebook and Instagram—use chatbots and emails instead of a real person as a customer service solution. That's annoying, but understandable. It's another when business like appliance vendors, airlines and shipping companies have no way to connect a customer with a problem to an actual human who can help them.But this trend has been gathering steam for years now, and the problems it creates are worth examining. What happens when business-customer exchanges are entirely impersonal? What's the cost-benefit decision the company is making here? How does an actual human voice change tense interactions? And what happens when more and more companies turn this stuff over to artificial intelligence?GUEST: Emily Stewart, business and economics reporter at Vox
Released:
Jun 22, 2023
Format:
Podcast episode
Titles in the series (100)
As the world shuns Russia, what happens to the International Space Station?: The ISS has long been well above Earth's political squabbles. But since Russia invaded Ukraine, and most of the world began sanctioning Putin's regime, it seems less likely it will remain that way. On the station, Russian and American (and other countries') astronauts work together to research and problem solve. But on Earth the head of Russia's space agency says the US will be to blame for the death of the space station. Can The ISS even function without both sides cooperating? Does either side want it to, really? And with private companies like SpaceX pushing hard for increasing ISS access and work with space agencies—are we on the cusp of an entirely new era for humans in outer space? GUEST: Ivan Semeniuk, science reporter, The Globe and Mail by The Big Story