“You're in total control of the skill set you have and the skill set you can have.” – Brian Buffini We might not be able to control much in today’s uncertain world, but one dynamic we can control is the ability to develop our own skills. In this episode, Brian teaches how we can take charge of our attitude, efforts and self-development to become more skilled and professional and stand out from the crowd. Topics discussed include: how to develop emotional intelligence, how to listen well and why actions speak louder than words.   YOU WILL LEARN: How to connect with your clients. How to serve your clients. How to hone your skills.   MENTIONED IN THIS EPISODE: “Emotional Intelligence,” by Daniel Goleman Episode 14, An Interview with Daniel Goleman   Episode 26, Mastering the Art of Listening Episode 87, The Unexpected Extras Episode 161, Never Split the Difference with Chris Voss Chester L. Karrass “Takin’ Care of Business,” by Brian Buffini and Joe Niego Buffini & Company training solutions   INSPIRATIONAL QUOTES FROM THIS EPISODE: “It is easier to succeed right now than any time I've seen in the last 40 years.” – Brian Buffini “We're not in control of very much. But we can control our attitude, we can control our efforts and we definitely can control our own self-development.” – Brian Buffini “Gifts are given. Skills are acquired and honed.” – Brian Buffini “Human beings want to feel heard, and they want to be connected.” – Brian Buffini “Every time you fulfill a promise, you build trust. Every time you break a promise, you break trust.” – Brian Buffini “There's a joy in serving, there's a purpose in serving, there's a beauty in giving.” – Brian Buffini