Can you think of a business process in your organization that is inefficient or time consuming, yet no one has been able to change the process for the better? When you know the steps to follow, eliminating waste is easier than you think! In today’s episode, which features a session from bbcon 2020 Virtual, Jackie Huffman, Operational Excellence Engineer at Blackbaud, shares how to analyze your business processes by identifying and removing waste. Learn how to identify value-add and non-value add steps and ultimately improve your constituent experience.   Topics Discussed in This Episode: Jackie’s role with Blackbaud How to analyze business processes Value-add activities Non-value-add activities The 8 categories of waste Preventing and removing waste from processes What a waste walk is and how it can help   Resources: Jackie Huffman Guidebook to Becoming a Lean Organization 7 Steps for a Successful Lean Implementation at your Nonprofit Quiz: How Lean is Your Business Office?   Quotes:  “Anything that does not meet the value-add definition is what we consider waste.” “The problem with waste is that it consumes our valuable resources of our people’s time.” “Because transportation is not something we’re willing to pay for, it is clearly a waste.”