20 min listen
91: How to Listen When Someone Is Venting, with Mark Goulston
91: How to Listen When Someone Is Venting, with Mark Goulston
ratings:
Length:
35 minutes
Released:
Jun 3, 2013
Format:
Podcast episode
Description
Mark Goulston: Real Influence
Check out Mark’s article on this same topic on the Harvard Business Review blog
Three three-step process that Mark recommended:
1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?
Here are links to Mark’s books:
Real Influence: Persuade Without Pushing and Gain Without Giving In
Just Listen
Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Check out Mark’s article on this same topic on the Harvard Business Review blog
Three three-step process that Mark recommended:
1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?
Here are links to Mark’s books:
Real Influence: Persuade Without Pushing and Gain Without Giving In
Just Listen
Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Released:
Jun 3, 2013
Format:
Podcast episode
Titles in the series (100)
16: How to Spend $700 on Your Professional Development: This week's topic is how to spend $700 on your professional development. - Frances, one of our listeners, contacted me this week to say that she has $700 in a "use it or lose it" budget within the next week and wanted some advice on what to do. by Coaching for Leaders