13 min listen
Local Gov Life - S05 Episode 04: Customer Service in the Local Government Space
FromLocal Gov Life
ratings:
Length:
11 minutes
Released:
Dec 11, 2019
Format:
Podcast episode
Description
Does customer service matter in your local gov? It matters to citizens. We interview two experts in local government public service to find out how they organize customer service improvement efforts. Our first guest, Cory Fleming, directs ICMA’s 311/CRM consulting services, where she provides contract services to local governments implementing centralized customer service systems. Our second guest, James Sullivan, is a public sector consultant and 311 advocate who helps organizations plan customer service strategies based on what their constituents need.
If you're looking for advice on developing a customer service mindset in your local gov, this episode is for you.
Resources
Webinar: Building Customer Service into Local Government (for purchase)
About ICMA
ICMA’s vision is to be the leading association of local government professionals dedicated to creating and supporting thriving communities throughout the world. We do this by working with our more than 12,000 members to identify and speed the adoption of leading local government practices to improve the lives of residents. ICMA offers membership, professional development programs, research, publications, data and information, technical assistance, and training to thousands of city, town, and county chief administrative officers, their staffs, and other organizations throughout the world. Find out more about ICMA, and the profession, at our website: http://www.icma.org
Follow us on Social Media!
Twitter: http://twitter.com/icma
Facebook: https://www.facebook.com/ICMAORG/
LinkedIn: http://www.linkedin.com/company/icma
Instagram: https://www.instagram.com/icmaorg/
YouTube: http://www.youtube.com/user/ICMAvideos
If you're looking for advice on developing a customer service mindset in your local gov, this episode is for you.
Resources
Webinar: Building Customer Service into Local Government (for purchase)
About ICMA
ICMA’s vision is to be the leading association of local government professionals dedicated to creating and supporting thriving communities throughout the world. We do this by working with our more than 12,000 members to identify and speed the adoption of leading local government practices to improve the lives of residents. ICMA offers membership, professional development programs, research, publications, data and information, technical assistance, and training to thousands of city, town, and county chief administrative officers, their staffs, and other organizations throughout the world. Find out more about ICMA, and the profession, at our website: http://www.icma.org
Follow us on Social Media!
Twitter: http://twitter.com/icma
Facebook: https://www.facebook.com/ICMAORG/
LinkedIn: http://www.linkedin.com/company/icma
Instagram: https://www.instagram.com/icmaorg/
YouTube: http://www.youtube.com/user/ICMAvideos
Released:
Dec 11, 2019
Format:
Podcast episode
Titles in the series (67)
Local Gov Life - S01 Episode 02: Go Ahead—Laugh!: This episode takes an in-depth look at humor in the workplace and explores how leaders use humor as an effective leadership tool. by Local Gov Life