31 min listen
Rise of the bots
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
29 minutes
Released:
Oct 11, 2018
Format:
Podcast episode
Description
Chatbots have opened a new way for businesses to connect with their customers and automate workflows. We gathered best practices learned from past interviews with Lili Cheng, Ericka Hall, Fergal Reid and Steli Efti to understand how organizations can best use bots alongside sales and support teams, the best ways for customers to interact with bots, and how teams can assess the ROI of using bots.
Released:
Oct 11, 2018
Format:
Podcast episode
Titles in the series (100)
Golden Krishna, Design Strategist at Google by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom