•Keeping patients as the #1 Focus of front office team members
•Retaining existing patients and in-office referrals
•Continuing education for the front office team member
 
 
Lisa Marie Spradley, FAADOM, the Front Desk Lady, has worked in the dental front office for nearly 20 years and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a consultant and speaker, she trains the dental team to focus on the patient which leads to more production and increases in-office referrals.
Recognized as one of the Top 25 Women in Dentistry 2015 by Dental Products Report, Lisa is a published author having written articles for industry publications such as Dentistry IQ, The Dental Geek, AADOM Observer, and AGD Impact. She is an active, lifetime member and Fellow of the American Association of Dental Office Managers (AADOM). In 2014, Lisa Marie was chosen as the AADOM Office Manager of the Year.
 
 
www. FrontDeskLady.com
 
LisaMarie@FrontDeskLady.com