19 min listen
Attitude Makes the Difference
ratings:
Length:
14 minutes
Released:
Oct 4, 2016
Format:
Podcast episode
Description
In this episode of Creating Disney Magic, Lee Cockerell answers two listener questions, both about attitude. Attitude makes the difference in they way you serve customers and guests. Attitude will set you and your organization apart. If employees have a bad attitude, it is because managers allow it. It has to be dealt with promptly. But even a good attitude can't overcome poor performance. Being nice only goes so far. Being nice and acting professional is a given. It has to be there. But if you can't perform, attitude can only take you so far. Leaders have to deal with the whole person, not just the pieces they want to deal with.
Released:
Oct 4, 2016
Format:
Podcast episode
Titles in the series (100)
Lee Cockerell's Story: Lee Cockerell discusses his story from an Oklahoma farm to the Executive Vice President of Operations for Walt Disney World. by Creating Disney Magic