8 min listen
Autoline #1317: People
ratings:
Length:
25 minutes
Released:
May 15, 2009
Format:
Podcast episode
Description
People
When you talk cars, ask any executive, engineer or even dealer and they will all probably tell you that they're in the auto business. But ask arguably the most successful car salesman in history, Jim Dollinger, and he tells you that he is in the "people" business. That's because he targets building a relationship with a customer rather than just "moving metal," and it's worked pretty well for him; six straight years as the number one Buick salesperson on the planet. Of course with those sorts of credentials you'd think he'd be a beloved figure within General Motors. Well you'd be wrong. Over the years, internal GM descriptions of Dollinger have ranged from gadfly to thorn-in-the-side to today's PG-13 branding of pain-in-the-a**. He describes himself as a shareholder activist who believes that GM has been on the wrong path for years. And he says he knew that by talking to "the people." Joining John on this week's panel to discuss where GM went wrong is David Kiley of BusinessWeek and Paul Eisenstein of The Detroit Bureau.
When you talk cars, ask any executive, engineer or even dealer and they will all probably tell you that they're in the auto business. But ask arguably the most successful car salesman in history, Jim Dollinger, and he tells you that he is in the "people" business. That's because he targets building a relationship with a customer rather than just "moving metal," and it's worked pretty well for him; six straight years as the number one Buick salesperson on the planet. Of course with those sorts of credentials you'd think he'd be a beloved figure within General Motors. Well you'd be wrong. Over the years, internal GM descriptions of Dollinger have ranged from gadfly to thorn-in-the-side to today's PG-13 branding of pain-in-the-a**. He describes himself as a shareholder activist who believes that GM has been on the wrong path for years. And he says he knew that by talking to "the people." Joining John on this week's panel to discuss where GM went wrong is David Kiley of BusinessWeek and Paul Eisenstein of The Detroit Bureau.
Released:
May 15, 2009
Format:
Podcast episode
Titles in the series (100)
Autoline EXTRA #1231: NACOTY: On this edition of Autoline EXTRA, John McElroy and his panel of colleagues continue their mid-year review of cars competing to win the 2009 North American Car of the Year Award. They discuss the Nissan GT-R, Dodge Challenger and the Acura TSX. Watch... by Autoline This Week