It's the little moments that matter, but if you don't teach people how to see them, they'll go unnoticed. That empowerment is what most businesses are missing. Leaving a bunch of tiny moments lying on the floor unseen by you or your staff. Even if they did see one you would have had to bestow upon them the ability to make a difference. It's in this difference most traditional agency's get lost. Not Leigh Blackwell-Zellmer, of Swell Insurance, about she wants to pass down her amazing decision making ability so there is never a difference that's not made in her agency. P.S. Learn how to get more moments inside Agency Nation University.