The information is there, we just have to start using it. Underwriting, claims and coverage are just a few of the ways the insurance process you knew will be turned upside down. The smarter things in your life get, the smarter your coverage and policy get as a result. But, the only catch is, you've got to find a way to dumb down the smart home and That's what I talk to Haley Smith, Director of State Auto Labs, about as she contemplates how smart it will get. P.S. If you really want to see something smart, check out the new Advantage profile and the things it can do.