You know you're doing something right when you can take a 10-day vacation without thinking twice. Having an agency that runs itself when you're not around is a blessing most owners have yet to receive. If not, there's a good chance you found the right people, implemented the right culture and/or fully empowered them to do so. Missing just one of those steps is enough to send agency performance flying off the tracks in your absence. That's one problem Jason Verlinde, of Verlinde Insurance, doesn't have as he shares exactly how it became his reality.