Starts with a practical introduction to insurance instead of the traditional coverage barrage we all endured. The reality of the industry is much more process-oriented and focused on simplistic coverage tasks upon entry. Combine that with a delayed licensing approach and its to see why the acclimation process is so challenging. It's those abundant knowledge assumptions that make it hard to simplify insurance and deliver a better experience. That's what I talk to Justin Goodman, of Total CSR, about how he's finally figured out a better way for everyone. Connect with Justin: Total CSR LinkedIn