Conflict is inevitable. But most of us were never taught the skills that would help us find our way through the dark corridors of this house called ‘Conflict.’ This month’s coaching conversation illuminates predictable patterns and practical tools to navigate successfully through Conflict House. The book Tom references in this episode: "Difficult Conversations: How to Discuss What Matters Most" by Stone, Patton & Heen. Related episodes this month are: A Difficult Conversation Disagree Agreeably Getting Agreement Repairing Damaged Relationships Resolving Conflict In the Tips archive is a category called "Relationship Building." Many episodes there have useful tools, too. Help yourself. https://essentialcomm.com/tag/relationship-building/