Today, I’m joined by speaker, international executive and five-time author Margaret Heffernan. We discuss how to get the most out of our people, creating a thriving culture of trust and collaboration, and how to prevent potentially devastating “willful blindness.” *** As former CEO of five successful businesses, Margaret Heffernan has been on the front lines observing the very human tendencies (selective blindness, conflict avoidance, and self sabotage to name a few) that cause managers and sometimes entire organizations to go astray. She has since written five books and has spoken all over the world to warn, educate and instruct leaders to not only be aware of these tendencies, but how to weed them out of our companies, our business, and even our relationships. In this conversation, we discuss many of the concepts she shares in her books, namely: How to tap into the collective knowledge of your organization so problems are solved quickly, efficiently, and cooperatively. The strange experiment Margaret ran to build “social capital” in one of her early businesses that transformed the way her employees treated and interacted with each other How to build a culture that doesn’t create in-fighting and unhealthy competition within your organization, and how many companies today are missing the mark One simple thing you can do as a leader to increase the buy-in, productivity and overall satisfaction of your team members (and it takes less than 30 seconds to do.) The dangers of binary thinking and how Margaret catches herself from oversimplifying a situation. Why arguing may be one of the purest forms of collaboration — and how to do it correctly. How to identify the environment and context where you do your best work and how to best replicate it. How “willful blindness” has caused catastrophic disasters in business, professional and personal relationships, and what we can do to avoid being another statistic The wonderful advice Margaret gave to her kids when it came to choosing a career path And much more. *** For comprehensive show notes on this episode and more go to https://www.fs.blog/podcast/ My free weekly Brain Food digest helps you get better results through intelligent preparation and offers great reading recommendations. Don't miss out, sign up at https://www.fs.blog/newsletter/ Follow Shane on Twitter (https://twitter.com/farnamstreet) and Facebook (https://www.facebook.com/FarnamStreet/) to go to bed smarter than you woke up.