29 min listen
33. Let your customers be your scouts, w/Eventbrite's Julia Hartz
FromMasters of Scale
ratings:
Length:
35 minutes
Released:
Jan 8, 2019
Format:
Podcast episode
Description
That constant roar of customer feedback? Be thankful for it. It holds all the secrets to your success, if you learn how to read the signs. Listen to what users say, sure. But also watch what they do and interpret what they need. Eventbrite's Julia Hartz embodies this principle. She believes passionately in learning from her customers, and has made rapid response to user feedback the driving force behind Eventbrite’s strategy — as it grew from a simple ticketing app to a full-service platform for event creators, offering everything from ticket sales to custom-made RFID readers.
Released:
Jan 8, 2019
Format:
Podcast episode
Titles in the series (100)
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