Dig a Moat, Build a Castle: What the Top Performing Companies are Doing Differently

By Gokul Padmanabhan

Running a restoration business is challenging. Many entrepreneurs in this industry struggle to keep their companies afloat, let alone achieve sustained success. However, there is a group of business owners who have managed to build healthy, profitable, and scalable restoration enterprises that stand the test of time. In Dig a Moat, B

• Language: English
• Publisher: Restoration Brokers of America
• Release date: May 12, 2023
• ISBN: 9781088135242

Book preview

Dig a Moat, Build a

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Dig a Moat, Build a

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Six Things Great Companies Do

that You Should Too

Gokul Padmanabhan

Contents

Introduction

Remain Customer Centric

Play Financial Offense

Maintain a Profit-First Perspective

Embrace the Owner Mindset

Develop Engaged & Satisfied Employees

Uphold Your Bold Vision, Mission & Purpose

Conclusion

Introduction

If you’ve picked up this book, chances are you’re a small business owner, like me. You’ve built, or are in the process of building, your business and have met with some large successes and a challenge or two. Business ownership is a personal journey. You’re in the trenches making the important decisions that will continue to impact your bottom line as well as the lives of others. There’s a constant balance of risk and reward, investment and return, time spent versus benefit earned.

As brokers specific to the restoration space, my team and I are in a very unique spot, watching as owners like you build successful businesses that are contributors to the industry. We look at companies and talk to owners from all over the country. It’s the nature of our business. From our vantage point, we have a bird’s eye view into what’s working and what’s not.

I see P&Ls and financials come across my desk each day. We witness the nitty gritty of how businesses run internally—thousands of financial documents, hundreds of businesses, and some very key strategies that point to the difference between success and what marks murky waters ahead for a business.

Every now and then I’ll talk to an owner, review the workings of the company, and say, WOW! Sadly, those are rare finds. Quality