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Dealing With Difficult People
By Rick Brinkman and Rick Kirschner
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About this ebook
Explains how to:
- Identify 10 bothersome behaviors and deal successfully with each of them
- Understand why people become difficult
- Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
- Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Read more from Rick Brinkman
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