The Customer Is an A**Hole: Spilling the Tea on the Reality of Customer Behavior

By E.V. Rose

Welcome to the harsh reality of customer behavior. We all live by the golden rule "The Customer is Always Right" but the truth is, they are not. In this book we breakdown the customer from the rudest to the kindest.

We also talk about those ugly, defamitory reviews and the effect they have on business and how the bond between the customer and the staff is broken. Its time we show the customer that they are NOT always right.

They are an A**hole!

• Language: English
• Publisher: Xlibris US
• Release date: Nov 4, 2019
• ISBN: 9781796060362

E.V. Rose

E.V Rose is an Entrepreneur with 20 years of experience in customer service. She has encountered many people in her time and she now want's to share her experiences with the world. In 2017 she open a Tearoom, and during this time she saw how much the customer has changed. It was an eye opening experience so she decided to share her crazy, shocking experiences with hope that it will change the way we treat others.

Book preview

Copyright © 2019 by E.V. Rose.

Library of Congress Control Number:      2019917801

ISBN:      Hardcover      978-1-7960-6035-5

      Softcover      978-1-7960-6034-8

      eBook      978-1-7960-6036-2

All rights reserved. No part of this book may be reproduced or transmitted

in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system,

without permission in writing from the copyright owner.

Any people depicted in stock imagery provided by Getty Images are models,

and such images are being used for illustrative purposes only.

Certain stock imagery © Getty Images.

Rev. date: 10/31/2019

Xlibris

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www.Xlibris.com

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CONTENTS

Hi! I’m Nobody

The Customer

The Mean One

The Mute

The Know-It-All

The Clueless Parent

The Freebie Hustler

The Millennial and Centennial

The Needy One

The Perfect Customer

Reviews! Oh, Those F——g Reviews!

The Broken Bond

Allergy versus Health Choice

The Staff

Final Thoughts

HI! I’M NOBODY

Hello. My name is E. V. Rose. I’m a mother, a wife, a daughter, and a sister. I lived in a middle-class neighborhood in Colorado. I’m not rich. I’m not young. I’m not old. I’m not a foodie, a journalist, a chef, or a blogger … I’m nobody. I’m just your average joe trying to live the dream. My lifelong dream was to own my own tearoom.

If you’re still reading this, thank you. Let me give you a little bit of my history. I got my first job in my early teens. I was a busser at a local New Mexican restaurant in my hometown of Taos, New Mexico. By the time I was a senior in high school, I had two jobs, both in the food and beverage industry. I was still a busser, and I picked up another job being a cocktail waitress at a local fine dining restaurant.

After high school, I moved to Honolulu, Hawaii, where I worked in a tearoom serving afternoon tea or, as some like to call it, high tea. I have never heard of or seen a tearoom until then. I love tea, and I fell in love with the food and history. And the owner became like a second mother to me.

After my time in the tearoom, I went on to get a small medical degree, got married, and became a mother. Shortly after my daughter was born, we moved to Colorado. My husband traveled for work, so I stayed home with my daughter till she was in kindergarten. However, through all those years, I always had a deep desire to own and operate my own tearoom.

In 2014, I decided to chase my dream. I spent two years looking for a location, funding, and the right contractor. I methodically designed my tearoom to be different from the rest. Everything, from the modern decor to the authentic made-fresh-daily food to the chemical-free teas, was made to stand out and be one of a kind, and it was.

In March 2017, my dream came true, and I opened the doors to my beautiful tearoom—a high-end, modern afternoon tearoom. All our food was made from scratch, and all our teas were chemical-free. We had teacups from all over the world, which took years to collect, and our tea service was only thirty dollars per person. I wanted to offer something authentic, but affordable. However, it was not enough. We would end up closing our doors seven months later.

In the seven months that we were open, I experienced a whole new world of customer behavior and lack of etiquette that I have never encountered before. People were vulgar, rude, loud, and aggressive beyond belief, to say the least.

In the last ten years, the food and beverage industry has changed drastically, and not for the better. Thanks to this new technological age, customers have no boundaries, manners, social skills, and so much more. The relationship between the staff and the customer has been completely destroyed. Defamatory reviews all over the web have made the customer more aggressive because they now go into an establishment with negative preconceived notions. No one knows how to have a good time without degrading the staff, and the staff dreads the customer because nothing is ever good enough.

I have seen a lot in my fifteen-plus years being in and out of the food and beverage industry, but I never encountered monsters like I did in my tearoom. So I have chosen to share my experiences and thoughts in hopes that people will reflect on themselves and their behavior. I’m sure there are a lot people who will agree with me, and I’m sure there are people who will hate me. But I don’t care because … I’m nobody, and you can close the book at any time.

THE CUSTOMER

The Mean One

This customer is a lot of things, but most of all, they are rude and demanding. They have unrealistic requests and expectations. They are not inviting or welcoming. Instead they stare you down