Associate Training Manual: Ethical Leadership and Customer Service Development for Law Enforcement Professionals, (Sworn and Civilian)

By Michael A. Gray M.A.Ed.

Your knowledge of police ethics or lack thereof determines your experience!

Every sworn officer knows, or at least should know by now, that they live in a glass jar. Friends, relatives, neighbors, and strangers watch every move law enforcement officers make both on and off duty. The fact is that the public scrutinizes police officers more than most other professions, either because theyre cynical or hope to catch them screwing up or because they're hopeful and are looking for a good example and a strong leader. In either case, it's up to the officer or civil service worker to be above reproach in both his public and private life. The major difference between most sworn officers or civil service workers and extremely successful officers or civil workers is the gap between what they know and what they do. Both groups have about the same knowledge base. Extremely successful officers and civil service works are just better at doing what they should be doing.

I worked as a special deputy sheriff early in my young life, and there were times I lost my temper to the point where I wanted to cross ethical boundaries. I wrote this powerful, high-impact workbook to help fellow officers by educating them in police ethics so that they wont become a victim of poor decision making, placed in the lime light of shame, and made the poster child for law enforcement ethical dilemmas.

Using this ethical workbook in your organization will show your employees youre serious about their professional growth and achieving critical ethical goals and objectives. This ethics in law enforcement workbook allows you to train entire police departments for less than the cost of traditional public seminars or other training options. Give your officers and civil service workers the skills, knowledge, and confidence they need to meet tough workplace challenges while on patrol or while working in a civil service position. This workbook will help them realize their full potential and perform at their peak, provide them with the tips and techniques they will need to stay calm and productive in any situation.

• Language: English
• Publisher: Xlibris US
• Release date: May 16, 2015
• ISBN: 9781503571075

Michael A. Gray M.A.Ed.

I worked as a special deputy sheriff early in my young life, and there were times I lost my temper to the point where I wanted to cross ethical boundaries. I wrote this powerful, high-impact workbook to help fellow officers by educating all officers in police ethics so that they won’t become a victim of poor decision making, placed in the lime light of shame, and made the poster child for law enforcement ethical dilemmas. Using this ethical workbook in your organization will show your employees you’re serious about their professional growth and achieving critical ethical goals and objectives. This ethics in law enforcement workbook allows you to train entire police departments for less than the cost of traditional public seminars or other training options. Give your correctional officers and custody staff the skills, knowledge and confidence they need to meet tough workplace challenges while on patrol or while working as custody staff. This workbook will help them realize their full potential and perform at their peak, provide them with the tips and techniques they will need to stay calm and productive in any situation.

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Copyright © 2015 by Michael A. Gray M.A.Ed..

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

Any people depicted in stock imagery provided by Thinkstock are models, and such images are being used for illustrative purposes only.

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Rev. date: 05/14/2015

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Contents

Introduction

Section I

The Role of Professional and

Customer Service in Law Enforcement

Section II

The importance of emotional intelligence,

and its relationship to customer service

within the law enforcement community

Section III

Listening During Service and

Effective Communication of Officers

Section IV

Elements of Effective Law

Enforcement Leadership Practices

References

The Law Enforcement Officers’ Bill of Rights

Though the law enforcement officers’ bill of rights varies from state to state, the most common provisions include:

• Officers should be informed of any pending investigations against them, unless informing them would compromise the integrity of the case

• Officers should be informed of the outcome of the investigation and of any recommendations made regarding discipline

• Interviews should be conducted while the officer is on duty whenever practical or possible

• Officers should be informed of the name, rank and command of the officer overseeing the investigation

• Officers should be permitted to have an attorney or representative present with them during any interrogation

• Officers must not be threatened or promised rewards in exchange for their testimony

• Officers should be entitled to a hearing regarding the final disposition of the investigation, with access to the allegations and evidence presented against them

• Officers should have the opportunity to provide written commentary and attach it to any adverse information, such as complaints and disciplinary action that is placed in their personnel files.

• Officers should not be subject to retaliation for exercising these rights

Living in the transparent bubble

Every sworn officer knows, or at least should know by now, that they live in a transparent bubble. Friends, relatives, and neighbors, watch every move Law Enforcement Officers make, both in uniform and off duty. The fact is the police profession is scrutinizes more than most other professions, either because they’re cynical or hope to catch them screwing up or because they’re hopeful and are looking for a good example and a strong leader. In either case, it’s up to the officer or civil service worker to be above reproach in both his public and private life. The major difference between most sworn officers or civil service workers and extremely successful officers or civil worker is the gap between what they know and what they do. Both groups have about the same knowledge base. Extremely successful officers and civil works are just better at doing what they should be doing.

It’s that simple.

If, right now, it is abundantly clear that your gap is larger than what you want it to be, you should be reading this book.

Consider this: In this self- paced book you’ll gain knowledge that will continue to pay off for years to come, starting the very first chapter.

If that’s not incentive enough, here are 5 more reasons to read this ethics in law enforcement workbook:

1. Your managers will admire your initiative. They, too, will benefit by having an employee who knows how to deal with some of the very same problems they face.

2. You will learn techniques that will last a lifetime. This book is full of specific ideas you can put to use right away. You’ll leave eager to try them and confident they’ll work.

3. You’ll learn behavior modification skills people would notice and want to copy themselves. After all, poise and confidence in controlling your emotions are evitable traits.

4. This book is a page turner. When learning is fun, time goes fast and what you read stays with you. This book is packed full of entertaining lessons and provides a great learning experience.

5. You’ll have a productive learning experience-guaranteed. If for any reason you find this book is not for you, just let us know. See our outstanding guarantee below for more details. You really have nothing to lose!

Get the results you’re looking for!

6. Bring our powerful, high-impact workbook to your organization and show your employees you’re serious about their professional growth and achieving critical organizational goals and objectives.

Maximizer your training budget!

7. Our ethic workbook allows you to train work groups, teams and entire departments for less than the cost of traditional public seminars or other training options.

8. Give your staff the skills, knowledge