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    The Sustainable Quality System
    The Sustainable Quality System
    The Sustainable Quality System
    Ebook36 pages17 minutes

    The Sustainable Quality System

    By Morgan Orioha

    ()

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    About this ebook

    This book discusses quality management, the associated processes, management principles and service delivery. It shows that the cornerstone of a quality system - organization, business, or economy - is the customer and supplier collaborating or working together for their mutual benefits. It investigates standardization and regulations and discusses managing the change brought about by quality to ensure that quality objectives are not only delivered but sustained, improved, and even innovated whilst delivering value.
    LanguageEnglish
    PublisherLulu.com
    Release dateMay 16, 2021
    ISBN9781008959781
    The Sustainable Quality System

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      Book preview

      The Sustainable Quality System - Morgan Orioha

      Introduction

      This book discusses quality management, the associated processes, management principles and service delivery. It shows that the cornerstone of a quality system - organization, business, or economy - is the customer and supplier collaborating or working together for their mutual benefits. It investigates standardization and regulations and discusses managing the change brought about by quality to ensure that quality objectives are not only delivered but sustained, improved, and even innovated whilst delivering value.   

      Managing Change for Quality

      The concept of change and its management is fundamentally the same across disciplines and fields. The change process provides high visibility and open lines of communication between functional teams, units and the business as part of quality management principles especially of customer focus, leadership and relationship management. ITIL defines Change Management as the process to manage the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database, or document that will impact the existing production environment.  Change usually involves three overlapping aspects: people, processes and culture [5].

      What is a Quality System?

      A quality system is a fit-for-purpose structure or arrangement. It is a complex whole that depicts an interconnected network, a set of things working together or an organized scheme that delivers to a set degree of excellence or to required conformance. To a rice seller customer, a quality system is an economic system that delivers his/her expectations of

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