Home and Community Based Services Made Simple: A Quick Reference Guide to Creating a Successful and Sustainable Program

By Nicole Wilson

Have you secured a Home and Community Based Contract, but you're trying to find clients and struggling to figure out what to do next? 

 

Whether you are new to the industry, or have an existing Home and

• Language: English
• Publisher: Nicole Wilson
• Release date: Jul 6, 2020
• ISBN: 9781734799514

Book preview

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A QUICK REFERENCE GUIDE TO CREATING A SUCCESSFUL AND SUSTAINABLE PROGRAM

NICOLE WILSON

Home and Community Based Services Made Simple

A QUICK REFERENCE GUIDE TO CREATING A SUCCESSFUL AND SUSTAINABLE PROGRAM

Copyright © 2020 by NICOLE WILSON

All rights reserved. No part of this book may be reproduced, stored, or transmitted by any means- whether auditory, graphic, mechanical, or electronic- without written permission of both publisher and author, except in the case of brief excerpts used in critical articles and certain other noncommercial uses permitted by copyright law. Unauthorized reproduction of any part of this work is illegal and is punishable by law.

ISBN 978-1-7347995-0-7

Contents

Introduction

Compassion for the Industry

Mental Capacity to Receive the Information and Execute

Focus and Commit to Developing Your Program

Business Strategies and Process Development

In’s and Out’s of Group Homes in The Home and Community Based Services Program

Epilogue

Author’s Bio

9 Successful Keys to Jumpstart

Your Home & Community

Based Services Program

Diversify your network. Force yourself to go beyond your circle. Seek out revelant people unrelated to the industry.

Give what you expect from the relationship. Reciprocity, offer, and deliver/give help and share industry related information.

Developing relationships will help you get business from referrals.

You can’t look at your clients as a paycheck. You must have empathy and the desire to care for people.

Having the ability to spread good vibes in your company environment ultimately making it a great work place environment.

Encourage others, be kind and be an advocate.

Be proactive and stay on top of the ever changing policies.

Learn different ways to make a profit.

Undertand what your clients and staff need.

Introduction

Throughout my 15+ years of experience in the home and community-based service programs, I discovered that many new providers that I meet struggle to obtain clients. After they meet the requirements and receive their contract, they struggle to generate business for quite some time, and many fail to attract business at all.

When I started my business, I desired a guide or mentor to help me avoid some of the mishaps and pitfalls that I experienced along the way. I know that you may have the same need and desire. Therefore, I have created a mentor within this book to guide and instruct you, and I’m sharing the core strategies of this business so that you will have the best chances for success and sustainability while developing your home and community-based program.

This book will guide you through the start-up process, maintenance, staffing, operations, and more advanced concepts such as successfully navigating program audits. My hope is that after completing this book, you will develop into a leading provider in the home and community-based services industry while promoting the highest possible level of care to those who depend on you.

Chapter One

Compassion for the Industry

Working in the home and community-based services industry requires compassion for people and an understanding of the needs of the people in the community in which you serve. The industry has many challenges, and some of them require endurance, patience, and stamina. At the same time, there is a reward in helping vulnerable populations such as people with intellectual and developmental disabilities, physical disabilities, and/or mental health disorders increase their quality of life.

At 12 years old, I knew I had a passion for working with children and adults with intellectual disabilities.