IT Systems Reliability A Complete Guide - 2020 Edition

By Gerardus Blokdyk

How can usability measurement affect the re-engineering process of clinical software procedures? Are you prioritizing projects where UX improvements will have the largest impact? What can and/or should be done to predict or prevent each failure? Does the contractor comply with all system level R&M&T test requirements? Who is responsible for data storage, retrieval, and security?

This breakthrough IT Systems Reliability self-assessment will make you the reliable IT Systems Reliability domain specialist by revealing just what you need to know to be fluent and ready for any IT Systems Reliability challenge.

How do I reduce the effort in the IT Systems Reliability work to be done to get problems solved? How can I ensure that plans of action include every IT Systems Reliability task and that every IT Systems Reliability outcome is in place? How will I save time investigating strategic and tactical options and ensuring IT Systems Reliability costs are low? How can I deliver tailored IT Systems Reliability advice instantly with structured going-forward plans?

There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IT Systems Reliability essentials are covered, from every angle: the IT Systems Reliability self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that IT Systems Reliability outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced IT Systems Reliability practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IT Systems Reliability are maximized with professional results.

Your purchase includes access details to the IT Systems Reliability self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific IT Systems Reliability Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

• Language: English
• Publisher: 5STARCooks
• Release date: Sep 5, 2019
• ISBN: 9780655962199

Book preview

IT Systems Reliability

Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on IT Systems Reliability best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

Copyright © by The Art of Service

http://theartofservice.com

[e-mail]

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

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Included Resources - how to access

Included with your purchase of the book is the IT Systems Reliability Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[e-mail]

with this books’ title in the subject to get the IT Systems Reliability Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•In-depth specific Checklists covering the topic

•Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [e-mail] with this books’ title in the subject to get the IT Systems Reliability Self Assessment Tool right away.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of IT Systems Reliability, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of IT Systems Reliability have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of IT Systems Reliability, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your IT Systems Reliability initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the IT Systems Reliability Scorecard on the second next page of the Self-Assessment.

Your completed IT Systems Reliability Scorecard will give you a clear presentation of which IT Systems Reliability areas need attention.

IT Systems Reliability

Scorecard Example

Example of how the finalized Scorecard can look like:

IT Systems Reliability

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service11

Included Resources - how to access11

Purpose of this Self-Assessment13

How to use the Self-Assessment14

IT Systems Reliability

Scorecard Example16

IT Systems Reliability

Scorecard17

BEGINNING OF THE

SELF-ASSESSMENT:18

CRITERION #1: RECOGNIZE19

CRITERION #2: DEFINE:30

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:53

CRITERION #5: IMPROVE:70

CRITERION #6: CONTROL:85

CRITERION #7: SUSTAIN:99

IT Systems Reliability and Managing Projects, Criteria for Project Managers:134

1.0 Initiating Process Group: IT Systems Reliability135

1.1 Project Charter: IT Systems Reliability137

1.2 Stakeholder Register: IT Systems Reliability139

1.3 Stakeholder Analysis Matrix: IT Systems Reliability140

2.0 Planning Process Group: IT Systems Reliability142

2.1 Project Management Plan: IT Systems Reliability144

2.2 Scope Management Plan: IT Systems Reliability146

2.3 Requirements Management Plan: IT Systems Reliability148

2.4 Requirements Documentation: IT Systems Reliability151

2.5 Requirements Traceability Matrix: IT Systems Reliability153

2.6 Project Scope Statement: IT Systems Reliability155

2.7 Assumption and Constraint Log: IT Systems Reliability158

2.8 Work Breakdown Structure: IT Systems Reliability160

2.9 WBS Dictionary: IT Systems Reliability162

2.10 Schedule Management Plan: IT Systems Reliability165

2.11 Activity List: IT Systems Reliability167

2.12 Activity Attributes: IT Systems Reliability169

2.13 Milestone List: IT Systems Reliability171

2.14 Network Diagram: IT Systems Reliability173

2.15 Activity Resource Requirements: IT Systems Reliability175

2.16 Resource Breakdown Structure: IT Systems Reliability177

2.17 Activity Duration Estimates: IT Systems Reliability179

2.18 Duration Estimating Worksheet: IT Systems Reliability181

2.19 Project Schedule: IT Systems Reliability183

2.20 Cost Management Plan: IT Systems Reliability185

2.21 Activity Cost Estimates: IT Systems Reliability187

2.22 Cost Estimating Worksheet: IT Systems Reliability189

2.23 Cost Baseline: IT Systems Reliability191

2.24 Quality Management Plan: IT Systems Reliability193

2.25 Quality Metrics: IT Systems Reliability195

2.26 Process Improvement Plan: IT Systems Reliability197

2.27 Responsibility Assignment Matrix: IT Systems Reliability199

2.28 Roles and Responsibilities: IT Systems Reliability201

2.29 Human Resource Management Plan: IT Systems Reliability203

2.30 Communications Management Plan: IT Systems Reliability205

2.31 Risk Management Plan: IT Systems Reliability207

2.32 Risk Register: IT Systems Reliability209

2.33 Probability and Impact Assessment: IT Systems Reliability211

2.34 Probability and Impact Matrix: IT Systems Reliability213

2.35 Risk Data Sheet: IT Systems Reliability215

2.36 Procurement Management Plan: IT Systems Reliability217

2.37 Source Selection Criteria: IT Systems Reliability219

2.38 Stakeholder Management Plan: IT Systems Reliability221

2.39 Change Management Plan: IT Systems Reliability223

3.0 Executing Process Group: IT Systems Reliability225

3.1 Team Member Status Report: IT Systems Reliability227

3.2 Change Request: IT Systems Reliability229

3.3 Change Log: IT Systems Reliability231

3.4 Decision Log: IT Systems Reliability233

3.5 Quality Audit: IT Systems Reliability235

3.6 Team Directory: IT Systems Reliability238

3.7 Team Operating Agreement: IT Systems Reliability240

3.8 Team Performance Assessment: IT Systems Reliability242

3.9 Team Member Performance Assessment: IT Systems Reliability245

3.10 Issue Log: IT Systems Reliability247

4.0 Monitoring and Controlling Process Group: IT Systems Reliability249

4.1 Project Performance Report: IT Systems Reliability251

4.2 Variance Analysis: IT Systems Reliability253

4.3 Earned Value Status: IT Systems Reliability255

4.4 Risk Audit: IT Systems Reliability257

4.5 Contractor Status Report: IT Systems Reliability259

4.6 Formal Acceptance: IT Systems Reliability261

5.0 Closing Process Group: IT Systems Reliability263

5.1 Procurement Audit: IT Systems Reliability265

5.2 Contract Close-Out: IT Systems Reliability267

5.3 Project or Phase Close-Out: IT Systems Reliability269

5.4 Lessons Learned: IT Systems Reliability271

IT Systems Reliability and Managing Projects, Criteria for Project Managers:273

1.0 Initiating Process Group: IT Systems Reliability274

1.1 Project Charter: IT Systems Reliability276

1.2 Stakeholder Register: IT Systems Reliability278

1.3 Stakeholder Analysis Matrix: IT Systems Reliability279

2.0 Planning Process Group: IT Systems Reliability281

2.1 Project Management Plan: IT Systems Reliability283

2.2 Scope Management Plan: IT Systems Reliability285

2.3 Requirements Management Plan: IT Systems Reliability288

2.4 Requirements Documentation: IT Systems Reliability290

2.5 Requirements Traceability Matrix: IT Systems Reliability292

2.6 Project Scope Statement: IT Systems Reliability294

2.7 Assumption and Constraint Log: IT Systems Reliability296

2.8 Work Breakdown Structure: IT Systems Reliability298

2.9 WBS Dictionary: IT Systems Reliability300

2.10 Schedule Management Plan: IT Systems Reliability303

2.11 Activity List: IT Systems Reliability305

2.12 Activity Attributes: IT Systems Reliability307

2.13 Milestone List: IT Systems Reliability309

2.14 Network Diagram: IT Systems Reliability311

2.15 Activity Resource Requirements: IT Systems Reliability313

2.16 Resource Breakdown Structure: IT Systems Reliability315

2.17 Activity Duration Estimates: IT Systems Reliability317

2.18 Duration Estimating Worksheet: IT Systems Reliability319

2.19 Project Schedule: IT Systems Reliability321

2.20 Cost Management Plan: IT Systems Reliability323

2.21 Activity Cost Estimates: IT Systems Reliability325

2.22 Cost Estimating Worksheet: IT Systems Reliability327

2.23 Cost Baseline: IT Systems Reliability329

2.24 Quality Management Plan: IT Systems Reliability331

2.25 Quality Metrics: IT Systems Reliability333

2.26 Process Improvement Plan: IT Systems Reliability335

2.27 Responsibility Assignment Matrix: IT Systems Reliability337

2.28 Roles and Responsibilities: IT Systems Reliability339

2.29 Human Resource Management Plan: IT Systems Reliability341

2.30 Communications Management Plan: IT Systems Reliability343

2.31 Risk Management Plan: IT Systems Reliability345

2.32 Risk Register: IT Systems Reliability347

2.33 Probability and Impact Assessment: IT Systems Reliability349

2.34 Probability and Impact Matrix: IT Systems Reliability351

2.35 Risk Data Sheet: IT Systems Reliability353

2.36 Procurement Management Plan: IT Systems Reliability355

2.37 Source Selection Criteria: IT Systems Reliability357

2.38 Stakeholder Management Plan: IT Systems Reliability359

2.39 Change Management Plan: IT Systems Reliability361

3.0 Executing Process Group: IT Systems Reliability363

3.1 Team Member Status Report: IT Systems Reliability365

3.2 Change Request: IT Systems Reliability367

3.3 Change Log: IT Systems Reliability369

3.4 Decision Log: IT Systems Reliability371

3.5 Quality Audit: IT Systems Reliability373

3.6 Team Directory: IT Systems Reliability376

3.7 Team Operating Agreement: IT Systems Reliability378

3.8 Team Performance Assessment: IT Systems Reliability380

3.9 Team Member Performance Assessment: IT Systems Reliability382

3.10 Issue Log: IT Systems Reliability384

4.0 Monitoring and Controlling Process Group: IT Systems Reliability386

4.1 Project Performance Report: IT Systems Reliability388

4.2 Variance Analysis: IT Systems Reliability391

4.3 Earned Value Status: IT Systems Reliability393

4.4 Risk Audit: IT Systems Reliability395

4.5 Contractor Status Report: IT Systems Reliability397

4.6 Formal Acceptance: IT Systems Reliability399

5.0 Closing Process Group: IT Systems Reliability401

5.1 Procurement Audit: IT Systems Reliability403

5.2 Contract Close-Out: IT Systems Reliability405

5.3 Project or Phase Close-Out: IT Systems Reliability407

5.4 Lessons Learned: IT Systems Reliability409

Index411

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Is the system problem reliability or adequacy based (supply)?

<--- Score

2. Does the application