Managing Conflict with Direct Reports

By Barbara Popejoy and Brenda McManigle

Conflict with direct reports is one of the most difficult challenges facing managers today. But it's a challenge that successful leaders must learn to address. Managers who develop an understanding of difference without judging and are willing to see more than one perspective or solution are in a good position to manage such conflict. They are better prepared to understand emotions that can trigger conflict, to clarify performance expectations, and to provide ongoing feedback for the support and development of their direct reports.

• Language: English
• Publisher: Center for Creative Leadership
• Release date: Mar 1, 2002
• ISBN: 9781604917208

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AN IDEAS INTO ACTION GUIDEBOOK

Managing Conflict with Direct Reports

IDEAS INTO ACTION GUIDEBOOKS

Aimed at managers and executives who are concerned with their own and others’ development, each guidebook in this series gives specific advice on how to complete a developmental task or solve a leadership problem.

Copyright © 2002 Center for Creative Leadership.

All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.

CCL No. 418

ISBN-13: 978-1-882197-73-6

ISBN-10: 1-882197-73-9

CENTER FOR CREATIVE LEADERSHIP

WWW.CCL.ORG

AN IDEAS INTO ACTION GUIDEBOOK

Managing Conflict with Direct Reports

Barbara Popejoy and Brenda J. McManigle

THE IDEAS INTO ACTION GUIDEBOOK SERIES

This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL®) has generated in the course of more than thirty years of research and educational activity conducted in partnership with hundreds of thousands of managers and executives. Much of this knowledge is shared—in a way that is distinct from the typical university department, professional association, or consultancy. CCL is not simply a collection of individual experts, although the individual credentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and working together