Call Centre: The Musical

By Jeff Rose-Martland

Join Frances on her first day as a call centre agent. Meet the zany staff and the problem customers and sing along! Written by a recovering agent who guarantees accuracy, Call Centre: The Musical is a fun ride through the obscure and secretive world of who takes our calls and what is really going on while we are holding.

• Language: English
• Publisher: Jeff Rose-Martland
• Release date: Apr 29, 2010
• ISBN: 9781476128245

Jeff Rose-Martland

Jeff Rose-Martland is an award-winning author and playwright living in St. John's, Newfoundland. He finds time to write in between raising his son, running a household, and infrequent stints in various bill-paying careers. ----------------------------------------------------------------------- Finalist for the 2010 CBC Literary Awards. Guest panelist for the 2010 Winterset in Summer Literary Festival. Winner of the Percy Janes First Novel Award

Book preview

CALL CENTRE

The Musical

by

Jeff Rose-Martland

February 2008

All rights reserved. The contents of this manuscript are the sole property of the author, excluding song rights. Music & original lyric copyright is retained by the original artists and publishers as noted in the Song Credits. This manuscript is not intended to infringe upon, or claim credit for, the work of the original songwriters. Performance permissions must be arranged via the attributed music publishers.

Call Centre: The Musical

Jeff Rose-Martland

Smashwords Edition

Copyright 2010 Jeff Rose-Martland

Smashwords Edition, License Notes

Thank you for downloading this free ebook. You are welcome to share it with your friends. This book may be reproduced, copied and distributed for non-commercial purposes, provided the book remains in its complete original form. If you enjoyed this book, please return to Smashwords.com to discover other works by this author. Thank you for your support.

Contents

Cast

Chorus Notes

Setting

Atmosphere

Act 1 - Training

Act 2 - Transition

About the Author

Connect!

Also by the Same Author

Cast

Frances - The New Agent

Jean - Trainer

Kim - Floor Support

Monique - Supervisor

Brad - Operations Desk

Dwayne - Manager

Chorus of Agents in random dress, including:

Steve - Bad Agent

Mark - Sleazy Agent

Krista - (front) wrapped in blanket

Abe - (front) with a toy fish

Charlie - (rear) makes paper airplanes

Jason - (rear in Act 1, front Act 2) eats on the floor, has an escalation

Three Callers - Callers should be piped in over the sound system and should sound slightly tinny, just like they are on a phone. Even though they will be singing, there should still be the drop in audio quality one expects from the telephone.

Chorus Notes

Chorus members are call centre agents. As agents, they are a major part of this performance. The chorus should improvise, largely focusing on taking calls. The chorus serves as both choir and backdrop. Half of the chorus will be back on to the audience, the other half invisible when sitting at the cubicles facing the audience. Throughout the production, when not singing, the chorus should be taking calls, raising their hands for help, chatting over the tops and sides of cubicles, and display a wide variety of emotions. As well, chorus will be occupied in non-call activities such as knitting, tossing paper balls, using hand puppets, and other bits of general insanity. While this should not upstage the foreground action, it should be constant throughout the performance.