The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships

By Robert Donato

This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Robert cites a number of studies that confirm the positive benefits of delivering a quality experience to clients. The course focuses on what Robert calls “the Big -8” strategies for winning over clients. Robert's strategies are bolstered by ties to quotes of public figures and professionals, educators, authors, as well as terms coined by fortune 500 companies. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.

• Language: English
• Publisher: Robert Donato
• Release date: Aug 5, 2013
• ISBN: 9781301504459

Robert Donato

Robert Donato is a business professional with more than twenty years’ experience in operations management, primarily within the hospitality industry. Mr. Donato’s background includes sales and marketing, event management, client and public relations. Mr. Donato recently transitioned into education, imparting his experience on the next generation of hospitality professionals. He is currently curriculum developer and faculty member of a private college in Miami, Florida. He holds an MBA, and has a BS in Hospitality Management. He is also a licensed Florida realtor.

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What others have said about the course

"…you put into words everything that I feel but didn’t know how to express…"

-F.P – Banquet Manager, Hotels

You have got a hit!

-M.G - H R Director, Hotels

You made me reconsider the way I approach things at work

– D.V. – Manager, Supply Chain

"…very interesting, excellent presentation"

C.Z. - Manager, Law Firm.

Having the right relationship is everything. The … Approach …gives us a road map on how to cultivate and build a relationship successfully. His techniques are simple, precise and practical. They are applicable to both personal and business relationship. I am grateful that Mr. Robert Donato shares his knowledge with us.

-V.T. Sr. VP of Retail, Banking

Robert's seminar offers a revolutionary approach to customer care that will enhance any organizational structure guaranteed!

- M.M. – Dean, Education

The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships

By Robert Donato

Copyright - 2013 Robert Donato

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