Don't Just Manage—Lead!

Written by Arthur F. Coombs III

Narrated by Chase Ramsey

"People don't want to be managed, they want to be led."

Within the first few pages of this book, you’ll realize something with new clarity: managers are a dime a dozen. Most people know or can learn how to manage. But leaders? They’re something special—and what they contribute to an organization is what sets it apart from the competition.

Effective leaders make the difference between an organization that succeeds and one that stagnates. Effective leaders make solid decisions, but they take it a step further—they bring the guidance, vision, creativity, and motivation necessary to powerfully execute the decisions. They influence behavior, shape goals, and encourage the best. An influential leader’s footprint is forever engraved on a successful organization’s heart.

The good news is that you can also learn to be the kind of leader who makes a difference. And this book—written by one of the best—will teach you how.

• Language: English
• Publisher: Scrivener Books
• Release date: Feb 4, 2016
• ISBN: 9781094278292

Arthur F. Coombs III

Arthur F. Coombs III knows a thing or two about leadership. During the past twenty-five years, Art has worked in leadership positions with a number of global firms and their call/BPO centers worldwide. Currently president and CEO of KomBea Corporation, Art has served for more than a dozen years developing and marketing tools that blend human intelligence and automation to improve call center phone interactions.Art has also served as executive vice president of business development and strategic initiatives for FirstSource; CEO and founder of Echopass Corporation (the world's premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.Art is a widely published author of methodologies for BPO/contact centers, outsourcing, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.What started more than twenty years ago with a presentation in Paris has positioned Art as a charismatic, innovative, and sought-after speaker across the globe. His authentic style of delivery, solid content, and practical applications leave his audiences ready to make a difference in their own spheres of influence.Without a doubt, Art's heartfelt and humorous insights captivate and inspire all who hear him.