Unavailable
Unavailable
Unavailable
Audiobook10 hours
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Written by James Merlino
Narrated by Tim Lundeen
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this audiobook
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was a time when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.
How did Cleveland Clinic turn itself around so effectively and so quickly?
More important, how can you do the same with your organization?
In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:
Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.
Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.
How did Cleveland Clinic turn itself around so effectively and so quickly?
More important, how can you do the same with your organization?
In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:
- How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it
- Critical lessons learned regarding organization, recruitment, training, and measuring service excellence
- Ways in which the Clinic aligned its entire workforce around its Patients First strategy
- How leaders improved the critical element of physician communication
Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.
Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.
Unavailable
More audiobooks from James Merlino
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare Rating: 5 out of 5 stars5/5Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Rating: 5 out of 5 stars5/5
Related to Service Fanatics
Related audiobooks
Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work Rating: 4 out of 5 stars4/5I'll Be Back: How To Get Customers To Come Back Again & Again Rating: 5 out of 5 stars5/5How to Manage Change for High Morale Rating: 0 out of 5 stars0 ratingsLean Project Management Volume 1: Managing Business the Lean Way Rating: 5 out of 5 stars5/5What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Rating: 0 out of 5 stars0 ratingsSandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts Rating: 4 out of 5 stars4/5The Pocket Guide to Practice Value Creation: Growing Your Medical Practice without Burning Out Rating: 0 out of 5 stars0 ratingsLean Management Explained Rating: 5 out of 5 stars5/57 Business Habits That Drive High Performance by Nicholas S. Barnett: key Takeaways, Summary & Analysis Rating: 0 out of 5 stars0 ratingsGrowing a medical practice - from frustration to a high performance business second edition Rating: 0 out of 5 stars0 ratingsBEST BUSINESS PRACTICES: Strategies, Insights, and Innovations for Thriving in Today's Corporate Landscape Rating: 5 out of 5 stars5/5The Referral Engine Rating: 1 out of 5 stars1/5Lean Business Plan Explained Rating: 4 out of 5 stars4/5SUMMARY - Lean Analytics: Use Data To Build A Better Startup Faster By Alistair Croll And Benjamin Yoskovitz Rating: 0 out of 5 stars0 ratingsBusiness School Books Volume 1: The Principles of Sound Business Rating: 0 out of 5 stars0 ratingsUnleashing Excellence: The Complete Guide to Ultimate Customer Service Rating: 0 out of 5 stars0 ratingsISO 9001:2015: A Pocket Guide Rating: 0 out of 5 stars0 ratingsFrom Zero to Growth: A Comprehensive Guide for Entrepreneurs: One Million Leads Included with Emails and Phone Numbers Rating: 0 out of 5 stars0 ratingsBusiness Consulting Methods Rating: 0 out of 5 stars0 ratingsCustomer Mania!: It's Never Too Late to Build a Customer-Focused Company Rating: 4 out of 5 stars4/5
Management For You
The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5The 7 Habits of Highly Effective People Rating: 4 out of 5 stars4/5The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months Rating: 4 out of 5 stars4/5How to Talk to Anyone at Work: 72 Little Tricks for Big Success Communicating on the Job Rating: 5 out of 5 stars5/5The First Minute: How to start conversations that get results Rating: 5 out of 5 stars5/5Thinking in Systems: A Primer Rating: 5 out of 5 stars5/5Developing the Leader Within You 2.0 Rating: 5 out of 5 stars5/5The Unfair Advantage: How You Already Have What It Takes to Succeed Rating: 5 out of 5 stars5/5The Emotionally Intelligent Leader Rating: 5 out of 5 stars5/525 Ways to Win with People: How to Make Others Feel Like a Million Bucks Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 5 out of 5 stars5/5The Effective Executive: The Definitive Guide to Getting the Right Things Done Rating: 4 out of 5 stars4/5Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company Rating: 4 out of 5 stars4/5The 360 Degree Leader: Developing Your Influence from Anywhere in the Organization Rating: 4 out of 5 stars4/5The Introverted Leader: Building on Your Quiet Strength Rating: 4 out of 5 stars4/5The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team Rating: 5 out of 5 stars5/5Good to Great Rating: 5 out of 5 stars5/5Primal Leadership: Realizing the Power of Emotional Intelligence Rating: 5 out of 5 stars5/5The E-Myth Revisited: Why Most Small Businesses Don't Work and Rating: 5 out of 5 stars5/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5The First-Time Manager Rating: 4 out of 5 stars4/5The Leadership Challenge, 7th Edition: How to Make Extraordinary Things Happen in Organizations Rating: 4 out of 5 stars4/5Radical Candor: Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity Rating: 4 out of 5 stars4/5Boundaries for Leaders: Results, Relationships, and Being Ridiculously In Charge Rating: 5 out of 5 stars5/5Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter Rating: 5 out of 5 stars5/5The New One Minute Manager Rating: 5 out of 5 stars5/5The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail Rating: 5 out of 5 stars5/5The Authentic Leader: Five Essential Traits of Effective, Inspiring Leaders Rating: 4 out of 5 stars4/5Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity Rating: 4 out of 5 stars4/5
Reviews for Service Fanatics
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews