Chicago Tribune

Commentary: Will the automatic refund policy for air travel cause more harm than good?

Just in time for summer travel, the United States Department of Transportation has announced sweeping changes that, on the surface, appear to help air travelers get the upper hand with airlines. Unfortunately, what the agency has proposed may hurt, not help, travelers at the very time when travelers need airlines to get them to their final destination. The DOT issued a fact sheet outlining an ...
Travelers gather beneath a sign for a security checkpoint at Los Angeles International Airport ahead of the Thanksgiving holiday on Nov. 22, 2023, in Los Angeles.

Just in time for summer travel, the United States Department of Transportation has announced sweeping changes that, on the surface, appear to help air travelers get the upper hand with airlines.

Unfortunately, what the agency has proposed may hurt, not help, travelers at the very time when travelers need airlines to get them to their final destination.

The DOT issued a fact sheet outlining an extensive list of new requirements that affect what air travelers can expect from

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