‘Thank you’ matters: Why a stronger society starts with your bus driver
by Lenora Chu
Feb 08, 2024
3 minutes
It’s tough to ask people for money.
As a London bus driver, Maurice must shepherd passengers who try to dodge the card reader. His requests have drawn expletives and aggression.
“More people want to fight lately because they don’t have money [to pay the fare],” says Maurice, who declined to give his last name for privacy reasons. “There’s a cost-of-living crisis. ... It’s gotten worse.”
So when a group of academics and transport officials tried to improve driver-passenger relations,
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