What are my rights for dog food that hasn’t arrived?
LEAD CASE
Q A month ago I paid £44 for an expensive brand of dog food from www.notinthedoghouse.co.uk. The website says it has been sent, but it hasn’t arrived. The site is now refusing to answer my emails.
What are my rights in this instance?
Sara Planter
If Sara has been waiting longer than 30 days for delivery she’s entitled to take more serious action than merely emailing the company for help. First, she should consider reporting it to Trading Standards via Citizens Advice (). Trading
