Got tipping rage? This barista reveals what it's like to be behind the tip screen
The rise in tipping has many customers fuming, but one worker who depends on tips says most customers misunderstand what they are — and shares what it feels like when people don't tip.
There's nothing Dylan Schenker loves more than a well-made espresso.
"Nothing beats a good espresso shot," he says. "It has kind of like a creamy, full-mouth feel. It's a little salty, just slightly sour, slightly bitter."
A barista since 2010, Schenker, 39, takes his craft seriously. He even brings some of his own tools to work, like a special portafilter (which lets him see the coffee as it's brewing), so he can make sure it has the right color and consistency.
Between brewing the perfect espresso, talking with regulars and meeting new customers, Schenker loves a lot of things about his
