Can Ebuyer fob me off with partial refund?
LEAD CASE
Q In November 2019, we bought an Asus graphics card from Ebuyer (www.ebuyer.com) for £570.98, with a manufacturer’s three-year warranty. In early 2022, the card developed a fault. Asus told us to contact Ebuyer, which handles warranty enquiries. Ebuyer finally offered us a partial refund of £312.32, but shouldn’t we be entitled to a full refund if the graphics card can’t be replaced or repaired?
Mike Garrard
It hinges on the wording of Asus’s warranty. Manufacturers and retailers can add any conditions they like, and must stick to them. Mike
