Consumeractive
Dec 15, 2021
3 minutes
LEAD CASE
Can HP refuse to fix vanishing key letters?
Q I bought an HP Envy 17 laptop in July 2020, which is good except for one problem: the letters on the keyboard began wearing off within the first year. Despite having a three-year warranty, HP said this problem is considered ‘fair wear and tear’ and isn’t covered. Is it allowed to ignore this problem?
Diane Cashell
This is a tricky case. While we think letters shouldn’t wear off within a year (it’s hardly fair wear and tear), it’s not easy to prove
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