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  • Computeractive

    Consumeractive

    Dec 01, 2021 3 minutes

    My laptop is two years old, so can Currys refuse help?

    LEAD CASE

    I bought a £999 HP PC from Currys in November 2019, but it developed faults within the year, making it unusable. Because we were in lockdown and I wasn’t aware that Currys was accepting returns, I arranged for it to go back to HP twice. But the company couldn’t fix the problems. Although HP has issued a case number showing the fault is inherent and unrepairable, Currys is refusing to help, saying the one-year warranty has expired. Can you help untangle this?

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