Does choosing ‘doesn’t fit’ mean I can’t get postage refund?
LEAD CASE
Q Following Issue 652’s advice on getting refunds from eBay (page 62), I’d like to point out an issue I had recently when returning a car part because the wrong size was sent.
Because I put down ‘Doesn’t fit’ (see screenshot) as the reason to reject, neither eBay nor the seller will refund the return postage costs. EBay said my choice of reason implied ‘buyer regret’ and that I should have selected ‘Item is defective’ instead. Do you have to be this careful when selecting