s we move forward and the pandemic recedes, leaders must ask a fundamental question: What state are our business operations in? We wanted to better understand the connection between and . So in 2020, we surveyed more than 1,100 C-suite and VP-level executives across 11 countries and 13 industries. Using survey responses and external data, we identified four levels of operations maturity: stable, efficient, predictive and future-ready. Each of the four levels is underpinned by technologies
