Rotman Management

Navigating Ambiguity: A Toolkit

LET’S BE HONEST. The world is in flux. Massive changes are afoot, and not all of them are pleasant. Change and uncertainty are normal parts of work and life, too. Our lives no longer follow a strictly linear path (if they ever did). Career transitions. Caregiving. Side hustles. Layoffs. Self-care. Gigging. Sound familiar? Where there once was one path, now there are many.

Some things about our collective future and our personal future are uncertain (Will the tornado season be bad? Will Punxsutawney Phil see his shadow? Will my broken ankle heal in time for the race?), and others are ambiguous. Unlike things that are uncertain, ambiguous things are unformed and emergent — they could yet be created or interpreted in any number of ways. These are things that humans (you!) have the potential to shape. You can build the future (rather than try to predict it).

Ambiguity may contain uncertainty, but they’re different. Uncertainty implies there

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