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  • ThinkSales

    Shifting from Customer Service to Customer Success

    May 26, 2022 2 minutes
    BY NICOLE HONEY

    Take a moment to consider your previous 10 encounters with service providers. Think ordering at restaurants, servicing your car, dealing with brokers, bankers, contractors, suppliers and the like. You get the picture.

    How many earned a 5-star service rating from you? How many would warrant an on-camera

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