End of the landline
Oct 20, 2021
3 minutes
Hutber’s law states that ‘Improvement means deterioration’.
In the 1970s, journalist Patrick Hutber noticed that if an organisation tells you that it is ‘improving’ its service, it usually means that the service will worsen, or become more expensive, or both.
I thought of Hutber when I read of BT’s plan to shut down, in just four years (December 2025), the copper-wire-based telephone landline network that has been working well for generations.
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