BULA FIJI: THE PERFECT OUTSOURCE PROVIDER
Why should New Zealand businesses outsource their customer contact services to Fiji-based providers? BPO Council of Fiji executive director Sagufta Janif is happy to count the reasons.
Culture fit is the first key reason, she says, particularly when comparing with the Philippines experience.
“Speaking from our clients’ experiences, Kiwis and Fijians mostly work with a flatter management structure, whereas in the Philippines there is a more hierarchical structure.
“This means Fijians can comfortably raise issues, share ideas and solutions with management, but in the Philippines staff may feel that it is a poor reflection on their performance if they deliver the bad news to management and this can cause serious implications for the business.”
Sagufta says Fijian providers have been serving New
