Face facts
Dec 13, 2020
4 minutes
By Victoria Baker.
the innovation space for three to four years and every day is a new day,” says Annie Shu. “The more time I spend in the space, the less I feel I know.” As leader of the strategy and innovation team at Westpac, she describes the role of her team as bringing emerging technologies and capabilities to the bank in order to create a good customer experience. Finding and getting excited about new technology is easy; what’s more difficult is using it to implement meaningful change that can make an impact for at least a three-to-five-year period, before a new wave of innovation
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