Broadway theaters are finally offering refundable tickets. But for how long?

Here’s a COVID-19 recovery policy I hope sticks around: tickets that are both changeable and refundable.

As anyone who has bought a theater (or a concert) ticket well knows, the industry long has balked at returning anyone’s money, even in extreme situations. That means most people who go to live entertainment have, at some point in their lives, been forced to eat the cost of an unusable ducat. Or four.

But if you look at the all-new ticketing policies from Broadway producers, you’ll see a much more generous point of view going forward. For example, the Nederlander Organization, which hosts many Broadway shows and also owns Broadway in Chicago, updated its policy in