Consumeractive
Can TalkTalk charge me for a visit I didn’t request?
LEAD CASE
Q TalkTalk wants to charge me £65 for an engineer’s visit I never scheduled, and it also increased my monthly contract by over £10 without notice. TalkTalk acknowledged my complaint on 5 February, saying it would get back to me within three working days. I’ve heard nothing. What should I do now?
Dr Ronald Fearn
A Let’s take the engineer’s visit first. TalkTalk does charge for visits, but a maximum of £40, not the £65 it wants to charge book this visit, and therefore he owes TalkTalk nothing. We’ll try to get the company to refund him.
